Frequently asked questions

What is DSLBroadband?

DSL is a technology for bringing high-bandwidth data to homes and small businesses over ordinary copper telephone lines.

A DSL line can carry both data and voice signals and the data part of the line is continuously connected. It competes with cable modem and satellite transmission for high-bandwidth data transmission.

What does Broadband mean?

Broadband is simply high-speed transmission. Its greatest benefit is that you can download (bring information off the Internet into your computer) at a much faster rate - up to 1.5 Mbps. Documents, free software, games, and more can all be downloaded in one-twentieth the time of conventional modems - 56 Kbps. What makes it possible is an ATU Modem, which exploits the physical transmission capabilities of standard telephone lines, to achieve higher data transfer speeds.

Can I use my telephone and connect to Internet at the same time?

DSL Broadband transmits voice and data simultaneously. They are transmitted on different bands (broadband) hence you can use the phone while data is being transmitted.

DSL Broadband sounds too good to be true. Surely it has some drawbacks?

It does have some limitations, based largely on geographic location and ULL's (Unbundled Local Loop) characteristics, such as the condition of the copper pair and your distance from the telephone exchange. In general, performance will far exceed the service of traditional modem technology.

What equipment do I need on my network to use DSL?

The Oznet service has been designed for minimal equipment requirements at your premises and doesn't need any specialised networking hardware. Generally, where existing network infrastructure is in place, the Oznet DSL service will work without modification.

Do you provide static IP addresses?

Yes, and if you want several IP addresses, we will provide them.

How long does it take to have it installed?

It usually takes 15- 20 working days from the time you order until the time installation is complete.

What Service Level Agreements are applied to your service?

Various Service Level Agreements (SLA's) are available depending on the DSL service you select. Ask your sales consultant for further information.

What happens to my day-to-day operations at the point of installation?

Installation of the Oznet DSL Broadband Service is independent of your current network connections. Your Oznet service can be fully operational before switching over from your existing business set up, keeping disruptions to a minimum.

How much will DSL Broadband cost my business?

Due to the extensive range of our DSL services and the importance of communications for small and medium businesses, it's important we sit down and talk before delivering a solution that satisfies your needs.

Our flat rate pricing structure ensures that based upon your business' needs, we offer the right service solution for your business.

What types of operating systems is your DSL service compatible with?

The Oznet DSL Broadband is customer premises equipment independent and does not require a minimum hardware configuration, specialised software or operating systems. It's compatible with all types of operating systems.

How does the Oznet DSL service differ to others offering broadband services?

Oznet implement the NEC NEXTEP which is specifically designed for business users. It's a network developed and designed using NEC's experience gained in broadband networks around the world.

What is a VPN?

See Virtual Private Network Solutions

Why should my business trust Oznet's DSL Broadband instead of other DSL service providers?

Our Service is based on NEC's NEXTEP technology which has been supplying DSL services in Australia since 1996. They use extensive knowledge and expertise to design and develop  networks that fully meet our business customers needs.

What type of equipment does your DSL Broadband use to operate their network?

NEC Australia designed and developed equipment is used throuhgout. This equipment is currently used in major markets throughout Asia and Europe. NEXTEP has brought this technology to small to medium businesses in Australia.

What level of support is provided to end users post connection?

A 24 x 7 customer support is provided through the Customer Service Centre (CSC). So customers always have access to help desk functions and technical support.